What to include in the fault description
Useful details include when the problem started, whether the appliance powers on, visible error codes, leaks or unusual noises, and anything you already checked without dismantling the machine.
Request a technician visit without guessing the fault
Provide the appliance category, suburb, contact number and a description of what happened. A booking request does not guarantee same-day attendance; the team should confirm availability, any call-out conditions and the next steps.
Access and scheduling
For estate or apartment properties, tell us about visitor entry procedures, parking and the best onsite contact. Choose a preferred date only as a request until the appointment is confirmed.
Privacy and safety
Submit only the contact and service details needed for the request. Never include bank-card information or passwords. Do not open electrical panels, gas fittings or sealed refrigerant systems to prepare for a visit.
What Happens After You Submit?
- We review the appliance type, location and fault description.
- We contact you to confirm availability and any additional information.
- The technician diagnoses the appliance onsite.
- You receive an explanation and repair recommendation.
Prepare for Your Booking
Details That Help Us Respond More Efficiently
The short booking form collects only the details needed to understand the request and contact you. A precise description can help the team identify the likely service category and prepare follow-up questions.
Describe the symptom
Include error codes, unusual noises, leaks, poor cooling or heating, ignition problems, drainage issues and how long the fault has been present.
Keep access clear
Where safe, ensure the appliance and its power, water or gas connection can be reached. Do not dismantle the appliance before the visit.
Share access requirements
For estates, apartment buildings and commercial sites, mention security procedures, unit details and the best onsite contact.
WhatsApp remains the fastest option: send your appliance type, location and fault description to 079 976 2941.